• Contrasting Before and After Workflows

    • 30/10/2026
    • Posted by: A Gable
    • Category: Narrative & Demonstration
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    Split view of a tangled multi-step manual workflow beside a clean two-step automated resolution with a check mark
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  • Auditing Manual Exception Handling: Find Out What Happens When the Automation Breaks

    • 27/10/2026
    • Posted by: A Gable
    • Categories: Core SE Mechanics, Discovery & Qualification
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    Illustration of a worker carrying a box by hand across the gap between two broken sections of a conveyor belt

    The happy path is what customers describe. The exception path, where people fix what automation drops, is where your solution will be judged. Here is how to audit it in discovery.

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  • Current-State Workflow Mapping: Trace the Handoffs Before You Propose Anything

    • 26/10/2026
    • Posted by: A Gable
    • Categories: Core SE Mechanics, Discovery & Qualification
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    A solution engineer at a whiteboard tracing dashed arrows from a legacy server through spreadsheets to the people who handle each manual handoff

    Most failed proposals describe a future the buyer cannot connect to their present. Current-state workflow mapping fixes that: trace how data and manual handoffs actually move across legacy systems before you recommend anything.

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